Contact and support

Questions, problems and suggestions are all welcome. Write to aaron@musopen.org and include which device you are on, and what happened.

Before you write

The app has a Help Center of its own, with articles on sync, storage and troubleshooting. On iPhone it is in Settings › Help & Privacy; on the Mac it is the Help menu, or ⌘?.

Tasks aren't syncing between devices

• Every device has to be signed in to the same Apple Account, with iCloud turned on for A List.
• Check Settings in the app: it shows whether sync is working, when data was last sent and received, and any error.
• Sync is not instant. Changes arrive on their own schedule, and there is no way for any app to make iCloud deliver them sooner.
• Make sure the device isn't set to This device only under Settings › Storage.

I deleted something by mistake

A deleted task is hidden for 30 days before it is removed for good, but there is no way to restore it in the app yet. To put a task out of the way without losing it, archive it instead — archived tasks can be restored at any time.

Can I get my tasks out?

Yes. Settings has a CSV export, and a CSV import to bring tasks in from somewhere else.

What we can see

Nothing. Your tasks are in your own private iCloud database, which we have no access to, so we cannot look anything up for you or restore lost data. See the privacy policy.